Assistant Director, Pacific Recreation - Member Services andOperations
Primary Purpose:
Reporting to the Director of Pacific Recreation, the AssistantDirector, Pacific Recreation - Member Services and Operations, isresponsible for providing leadership, independent judgement,management decisions and direction in the assigned program areasfor all University of the Pacific campuses: Day to day facilityoperations, Member Services, Guest-related functions, andScheduling of all facilities.
As a staff member of Pacific Recreation what we do, how we dothings, and what we believe are built around these four keygoals:
- Be a Driver of Student Success: Createprograms and services that support student success bothacademically and in their overall well-being.
- Promote a Healthier Campus: We are committedto creating a healthier campus environment through various fitnessand well-being programs, encouraging healthy lifestyle choicesamong the university community.
- Inspire the UOP Community to Move. Play.Explore: This is the core belief of Pacific Recreation,emphasizing a holistic approach of lifelong well-being. Weintentionally provide a diverse array of programs, services, andactivities for different people.
- Collaboration and Partnerships: Collaborationwith other departments and organizations may involve initiatives toexpand the impact of recreation programs and create synergiesacross the university community. We can do more together.
These focus areas align with Pacific Recreation's vision andmission to provide a wide range of programs and services to meetthe diverse needs of the University of the Pacific community,including Stockton Community, undergraduate students, graduatestudents, faculty, and staff.
Essential Functions:
Day-to-Day Facility Operations:
- Oversee the maintenance and cleanliness of all PacificRecreation Facilities (Fitness Centers, Fields, Main Gym, JL Gym,and Pickleball/Padel Courts).
- Submits workorders to Physical Plant to ensure the upkeep andcleanliness of Pacific Recreation’s Facilities.
- Manage our Facilities’ calendar and prioritize reserving spacefor Recreation programs.
- Serve as Pacific Recreation’s Facilities’ lead contact.
- Work with the Assistant Director of Fitness and Wellness toensure that all fitness equipment is working properly.
- Maintain records associated with all areas.
- Ensure policy and procedure compliance in each area.
- Work with the Pacific Recreation team to ensure facilities arereserved for Recreation Programs.
Programming:
- Lead programming efforts for membership appreciation, gainingnew members, equipment rentals, and fitness/wellnesseducation.
- Lead and organize recreation student staff programming.Coordinate with managers to create and execute their eventideas.
- Assist with Recreation Special events such as Rec Week, RecFest, Move. Play. Explore. Day., etc.
- Assist with informal recreation offerings (Noonball, Open Rec,Pickleball/Padel, etc.)
- Support other Recreation Prostaff in their programs.
Member Services:
- Oversees all membership service sales, locker rentals,equipment rentals, facility tours, and marketing of memberservices.
- Oversee all membership documents including waiver management,payroll deduction and others.
- Oversee the cashier and other point of sale devices.
- Primary contact and respondent for all member relations,concerns, and feedback.
- Maintains our general equipment checkout inventory.
- Coordinate member appreciation initiatives.
- Coordinate all conduct and reinstatement meetings for theassigned areas, including exercising independent judgementdetermining outcome of all meetings determining participanteligibility and sanctions.
- Serve as Pacific Recreation’s Fusion Lead and departmentspecialist.
Student and Staff Leadership:
- Supervise and provide direction to over 25 student staff
- Hire, train, and coach student employees, temp casualemployees, and volunteers.
- Work with Recreation team to ensure all facilities, programs,and events are properly staffed.
- Develop staff through workshops, training, and recognitionprograms.
- Provide direction to the student interview team.
Engagement and Outreach:
- Develop marketing strategies and work with marketing team toengage students, faculty, alumni, and staff.
- Attract new members and retain current members.
- Ensure that members are appropriately informed of upcomingevents, maintenance closures, facility improvements, etc.
- Collaborate with campus partners to identify and establishopportunities for partnerships and sponsorships to enhance programofferings.
Budget Management:
- Assist in managing budgets for Fitness Center Operations,Member Services, and Facilities.
- Recommend decisions to ensure effective fiscal management.
- Works with the Business Manager for Campus Life to ensure allUniversity policies are followed and ensure timely processing ofall fiscal documents.
Risk Management and Safety:
- Assess, evaluate, and mitigate risk for program area throughdirect supervision and management; implement policies andprocedures; maintain accurate records; create various reports, andcontract agreements.
- Coordinate CPR/First Aid/AED classes.
- Oversee emergency action plans for all Pacific RecreationFacilities.
Assessment and Reporting:
- Monitor, evaluate, and assess the effectiveness of eacharea.
- Implement modifications based on feedback.
Other Duties Assigned:
- Assist with other department events.
- Fulfill additional responsibilities as directed by theExecutive Director, Campus Life.
- Participates in Division of Student Life events asrequested.
- Represents Pacific Recreation while working with all StudentLife and Campus partners.
University of the Pacific recognizes that diversity, equity, andinclusion is foundational to the success of our valued students andemployees. We prioritize policy and decision-making thatdemonstrates awareness of, and responsiveness to, the wayssocio-cultural forces related to race, gender, ability, sexuality,socio-economic status, etc. impede or propel students, faculty andstaff.
This position serves as Campus Security Authority (CSA) as outlinedby the Clery Act. CSAs have federally mandated responsibilities toreport crimes that are reported them.
Minimum Qualifications:
- Bachelor’s Degree in social science, public health, highereducation, sports administration, recreation, exercise science orrelated field.
- Two (2) years of progressive experience in CollegiateRecreation in these areas: Facilities, Membership Services and/orOperations.
- One (1) year of proven ability to lead and supervise staff,supervision or leadership of collegiate recreation programs,services and/or facilities.
- One (1) year of demonstrated progressive responsible facilitymanagement experience within campus recreation or equivalentexperience in another recreational setting.
- Standard CPR/First Aid Instructor Certification (to be obtainedwithin three (3) months of employment).
Preferred Qualifications:
- Master’s Degree in student personnel, higher education, sportsadministration, recreation, exercise science, or relatedfield.
- Experience with Innosoft Fusion membership management softwareand Connect2Concepts Facilities Management software.
- Strong knowledge of program development programs.
- Demonstrated experience in student recreation centers, studentactivities, student life or student development.
- Involvement in professional societies and organizations.
- Knowledge of personnel management and budgeting.
- Ability to direct management goals, to facilitate change andcreate innovative programs.
- Interpersonal skills that facilitate collaborative andcooperative environments.
- Consistently demonstrate good judgment and decision-makingabilities.
- Positive attitude, proven ability to work successfully withdiverse populations and demonstrated commitment to promote andenhance diversity and inclusion.
- Experience and sensitivity in working with people of diversebackgrounds and cultures.
- Demonstrated experience in advancing social justice, equity,and inclusion in a university setting.
- Ability to engage and integrate culturally responsive practicesand knowledge in their work.
Physical Requirements:
The physical demands described here are representative but notdefinitive of those that must be met by an employee to successfullyperform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.
Requires moderate periods of sitting and repetitive hand/wristmotion while using computer keyboard and phone. Work requiresphysical ability to stand and walk around for moderate periods oftime. Occasional lifting up to 50 pounds.
Work Environment/Work Week/Travel:
Work is primarily performed both in a standard office and gym andsports environments. May require work performed on non-standardbusiness times both on weekends and evenings.
Valid driver’s license required. Incumbent must also be able tomeet the University’s fleet rules and be eligible to drive forUniversity business. The University and its insurance carrierreserve the right to exclude applicants based on their drivingrecord.
Hiring Range: $68,348.80 per year. We consider factors suchas, but not limited to, scope and responsibilities of the position,candidate’s qualifications, internal equity, as well as market andorganizational considerations when extending an offer.
Background Check Statement:
All applicants who receive a conditional offer of employment arerequired to execute a release and authorization for a backgroundscreening.
To apply, visit https://pacific.peopleadmin.com/postings/28617
University of the Pacific is an affirmative action and equalopportunity employer dedicated to workforce diversity. Incompliance with applicable law and its own policy, Pacific iscommitted to recruiting and retaining a diverse faculty and staffand does not discriminate in its hiring of faculty and staff, or inthe provision of its employment benefits to its faculty and staffon the basis of race, color, religion, national origin, ancestry,age, genetic information, sex/gender, marital status, military andveteran status, sexual orientation, medical condition, pregnancy,gender identity, gender expression, or mental or physicaldisability.
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