The Realreal Temporary Closure (2024)

FAQs

What is The RealReal controversy? ›

In the filing, Chanel alleged that The RealReal sold at least seven counterfeit Chanel bags on its website, challenging The RealReal's claim that its in-house luxury experts authenticated each item as genuine Chanel products.

While it reported a net loss of $168 million for the year on revenues of $549 million and $1.7 gross merchandise value, the loss gap narrowed from $196 million last year, so the company is finally moving in the right direction.

We and Our service providers may use automated or manual means to deliver text messages to You if you have a U.S. phone number.

(iii) If an Accepted Item has not been Sold by the end of the Consignment Period, We will contact You and, at Your option and Our expense: (A) return the Accepted Item to You, in accordance with the terms of the Return Policy, or (B) re-purpose or donate the item to a charity of Our choice.

Shares of secondhand luxury marketplace The RealReal (NASDAQ: REAL) fell 21% in the morning session after the company reported second-quarter earnings results. Revenue guidance for the next quarter missed analysts' estimates, and the full-year guidance was dropped. In addition, the company continued to burn cash.

TRR expects the highest standards of ethical conduct in all of our endeavors. Supplier shall always be ethical in every aspect of its business, including relationships, practices, sourcing, and operations.

The RealReal's Authentication Process

We are one of the only resellers that takes possession of every item we sell, physically evaluating each one; all items are put through a multi-point, brand-specific authentication process.

The RealReal was founded in 2011 by Julie Wainwright, an e-commerce entrepreneur.

RealReal's analyst rating consensus is a Moderate Buy. This is based on the ratings of 5 Wall Streets Analysts.

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty).

What percentage does The RealReal give you? ›

We handle everything from expert authentication, copy writing, and photography. Thanks to 25+ million shoppers items sell faster on The RealReal. Earn up to 85% of the sales price. That's 3 times more than other resellers.

You earn up to 85% of the selling price for your items. The more you sell, the more you earn. For more details, see our commission chart.

For specific questions about your item or to make changes to your order details, please contact The RealReal via the link below or by email at customerservice@therealreal.com.

Yes. Once an Affiliate hits $600 in earnings for a calendar year, we are required by the IRS to report that income via a 1099 form. We will collect your tax information before making your first payment.

We ship all orders to a United States address via UPS, UPS/SurePost, OnTrac, DHL eCommerce. An additional $5 fee will be applied to orders shipped to Hawaii and Alaska.

About The RealReal

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 36 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items.

The RealReal demographics by department

30% of The RealReal employees are male and 70% of The RealReal employees are female. The most common race/ethnicity at The RealReal is White. 52% of employees at The RealReal are White.