Top 186 Reviews From Legit Handy Buyers (2024)

Customer ServiceInstallation & SetupPunctuality & Speed

Handy.com is a borderline scam. I’ve attempted to book a Handy “Pro” several times. Handy charges you up front, books your appointment then cancels your appointment 1/2 hour before the appointment time. They then, reschedule the appointment without your consent & the “Pro” would “not show up to work the day of your appointment again. It gets better, I requested a refund after missing 2 days of work & they gave me a 3 hour runaround on the phone, before they said they would refund me in 5 business days. After 5 days, they refunded only part of the amount I paid them for the job. DO NOT USE HANDY.COM. They are running a scam & should be investigated!!

Punctuality & Speed

Booked housecleaning service. 10 minutes before the appointment, a guy called and said he was the replacement for the Pro, who had cancelled. But the new guy was going to be late. Tried chat. Kept disconnecting when they knew it was a complaint. I can’t say whether they are scamming or just incompetent at everything they do. But I’ll go elsewhere in the future.

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Contract & Terms

They did a good enough job, but I got charged $283 dollars for the next cleaning. NO WAY can I afford that, and it's impossible to get hold of them. I didn't know it was a contract with the company. I was supposed to get a special pricing through my job and didn't.

Customer ServiceStaff

I only had 2 good services from this company and after that it has been a nightmare. Constant cancelations from the cleaner's day of the cleaning and recently I wanted to try 1 more time and the person showed up with another person and tried to force me to pay them more upfront because they were not getting enough from Handy and the day before the cleaner called me and tried to get me to send photos of my house. This is not ok and made me feel unsafe and as if I was about to be a target of a robbery so I had 2 friends here with me.

Installation & SetupPunctuality & Speed

1st appointment no show. 2nd appointment, showed up 30 minutes late with no remorse and then refused the job because he claimed it wasn't properly described to him and that he didn't get paid enough. This was a Costco purchased service of installing a TV and in wall wiring. Unbelievable. Think twice before you use this service, as the vetting of their "pros" is subpar.

Customer ServiceCoverageStaff

Customer ServiceStaff

Tried to book a cleaning service, I got rude phone calls from the cleaner assigned to my case. I chatted with support who assured me they would assign a different person to my service. Instead, they canceled my booking without telling me and refuse to fix this situation. I am now out a cleaner I had been planning around, and all of my efforts to talk to someone about getting the situation resolved have failed. Experience with both chat and phone support has been horrific.

Punctuality & Speed

Tried to use Handy three times, twice for cleaning and once for a handyman. Handyman cancelled last minute and I had to take off of work to get someone else to come out. Both cleaning people asked to show up 45+ minutes late—the first time I was able to wait but the second time I had to be at work. They refunded my money but that didn’t help me actually get the services complete. This company’s services are unfortunately not handy and I will not be using them again.

Customer ServicePricePunctuality & SpeedStaff

I have requested specific pros according to their availability, and then at the last minute, the job gets picked up by someone else I don't know, and typically they don't do a good job cleaning. The company should notify the customer when a pro assigned to the job is no longer available instead of forcing you to either accept the new pro (who may or may not do a good job) or reschedule the cleaning and be charged a ridiculous $50 late rebooking fee. That's almost half of what they charge to clean my tiny studio. I have tried calling customer service several times, and they pass you around and put you on hold as soon as they figure out that you want to cancel. Now, after a 4th attempt, I am on the phone with an agent who wants to reassign my cleaning instead of canceling the service like I already asked. This is infuriating!

Customer ServicePunctuality & Speed

I have had a terrible experience with Handy refunding money that I paid through ANGI for a purchase I made at Wayfair. Wayfair contracts using ANGI who partners with Wayfair through ANGI for assembly of furniture. I paid immediately in good faith for my furniture to be assembled. Twice they either didn’t show up or only sent 1 person (who was an hour late) but my item required 2 people. I was very unhappy and contacted Wayfair for help. They requested a refund for me and they were assured it would be forthcoming. It has now been a month and I still have not received my check. I have contacted Handy several times and each time, they say the check is in the mail. The latest email I received said if I don’t receive my refund within 5 WEEKS to reach out again. This is unacceptable and I would advise to never use this company as they are not committed to helping the customer.